Shipping Policy

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the UK.

SHIPPING TO THE UK ONLY

LOST/MISSING PACKAGES

(MY SIGNATURE PRODUCTS) are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
UNITED KINGDOM	SMALL ITEMS 1-2 WORKING DAYS
UNITED KINGDOM	LARGE ITEMS PARCELS 3-4 WORKING DAYS

 

Express delivery is also available at checkout for some items which is Next day delivery.

Max delivery time – 12 business days.

*This doesn’t include our 1-2 day processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.